Refund policy

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Blue Genies Return & Refund PolicyEffective Date: July 8, 2026At Blue Genies, we stand behind the quality of every product we sell. We want you to be completely satisfied with your purchase. However, because many of our items are unique or collectible in nature, we only accept returns for defective or damaged items.Return EligibilityYou may return an item only if:
  • It is found to be defective or damaged upon receipt.
  • The defect is reported within 15 days of the delivery date.
  • The item is returned in its original condition, including all original tags, packaging, and the original invoice/receipt.
We do not accept returns for:
  • Change of mind
  • Incorrect size or color selection
  • Buyer’s remorse
  • Items that have been used, altered, or damaged by the customer
How to Request a Return
  1. Contact us within 15 days of delivery by emailing [your email address] or through our contact form.
  2. Include your order number, clear photos of the defect/damage, and a brief description of the issue.
  3. Once we approve your request, we will send you return instructions and a return authorization number.
Return ShippingCustomers are responsible for return shipping costs, unless the item arrived defective or damaged due to our error. We recommend using a trackable shipping method.What Happens After We Receive Your ReturnOnce we receive and inspect the returned item and confirm it meets our return criteria, you may choose one of the following options:
  • Full refund to your original payment method (processed within 5–10 business days after we receive the item).
  • Store credit for the full purchase amount, which can be used toward any future purchases on our website. Store credit is valid for 12 months from the date it is issued.
Refunds or store credits will only be issued for items that meet the conditions listed above.Non-Returnable / Final Sale ItemsThe following items are final sale and cannot be returned or exchanged:
  • [Add any specific categories here, e.g., personalized/custom items, sale or clearance products, etc.]
  • Any item marked as “Final Sale” on the product page
Damaged or Defective Items ReceivedIf your item arrives damaged or defective, please contact us as soon as possible (ideally within 48 hours of delivery) with photos. We will work with you to resolve the issue quickly, which may include a replacement or full refund at no extra cost to you.Questions or Need Help?Our customer service team is happy to assist. Email us at [klhbluegenies@gmail.com] or use the contact form on our website. We typically respond within 1–2 business days.Thank you for shopping with Blue Genies. We appreciate your understanding and look forward to serving you again soon!